Return Policy

At Woolo.store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

📦 Returns

  • You can return your product within 7 days of delivery.

  • The item must be unused, unworn, unwashed, and in the same condition as received.

  • The product must be returned with original packaging, tags, and invoice.

🔄 Non-Returnable Items

The following items are not eligible for return:

  • Items damaged due to misuse, negligence, or improper handling

  • Items without original tags or packaging

  • Sale or discounted items (if applicable)

💰 Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed within 5–7 business days.

  • Refunds will be issued via the original payment method or store credit (as applicable).

🚚 Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Shipping charges are non-refundable.

❌ Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos of the item.

📩 How to Start a Return

To initiate a return, please contact us with your order number and reason for return:

📧 Email: info@woolo.store

📞 Phone: 03046323500
📍 Address: Gatwala Road, Khurrianwala, Faisalabad

⚠️ Important Note

Returns without prior approval will not be accepted. Please contact us before sending any item back.